Privacy policy
Data controller: IT IMMERSION TOTALE (Immersion Totale), SAS, 539 avenue Jean Prouvé, 30900 Nîmes, France, SIREN 900 221 904. No data protection officer (DPO) has been appointed to date; any request is handled at contact@reviews-tools.com.
For invitations, the company decides whom to invite and remains responsible for its customer list; reviews-tools sends the message on its behalf.
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| First name, surname, email, rating, text, date of the experience of a review's author | Publish and moderate the review; confirm the address | Performance of the service requested by the author (GDPR article 6.1.b); legitimate interest in fighting fake reviews (article 6.1.f) | 3 years after publication; refused review: 365 days after the decision; address never confirmed: 30 days |
| Proof document (invoice, receipt) | Verify the experience | Legitimate interest | Deleted as soon as moderation decides, and at the latest 30 days after upload |
| IP address (kept as an irreversible hash) and browser | Fighting fake reviews | Legitimate interest | 365 days after the review is submitted, then erased (the review stays) |
| Risk score (0 to 100) and history of moderation decisions (date, decision maker, reason) | Help reading reviews, trace and justify each moderation decision | Legal obligation to give reasons (Regulation (EU) 2022/2065) and legitimate interest | Same period as the review concerned |
| Reason and details entered by the person reporting a review | Examine the report and give reasons for the decision | Legal obligation (French Law of 21 June 2004, Regulation (EU) 2022/2065) and legitimate interest | Same period as the review concerned |
| Email address and first name of invited customers | Send the invitation requested by the business | Legitimate interest of the inviting company (customer who bought or booked); you may object at any time | 365 days |
| Business account: name, email, city, encrypted password, date of last login | Provide the service | Contract | For the life of the account. No login for 24 months: warning email, then deletion of the account, the profile and the associated reviews after 30 days |
| Password reset link | Regain access to the account | Contract | 60 minutes |
| Technical logs (errors, emails during testing) | Security and troubleshooting | Legitimate interest | 30 days |
| Letters and e-mails sent to the site contact (requests, reports, complaints) | Answer requests | Legitimate interest and legal obligation | [TO BE COMPLETED: retention period of the contact mailbox] |
These periods are applied every night by an automatic purge.
No automated decision
The risk score helps moderators read reviews, but no decision to publish or reject is made without a person examining the review.
Recipients
Data is neither sold nor transferred. It is accessible to the publisher’s moderation team and to its processor Infomaniak Network SA (Switzerland), which hosts the site and sends the e-mails. Switzerland benefits from a European Commission adequacy decision. The publicly displayed name is the first name followed by the initial of the last name; the e-mail address is never published. Data may be disclosed to the authorities in the cases provided by law.
Language of reviews
A review stays in the language in which it was written; the detected language is recorded. On-demand translation is not active at present: if it ever is, this page will say so before any text is sent to a translation service.
Your rights
You may at any time exercise your rights of access, rectification, erasure, restriction, objection and portability, withdraw any consent given and set instructions for your data after your death, by writing to contact@reviews-tools.com. We answer within one month; proof of identity may be requested if in doubt. You may ask for your review to be withdrawn or edited at any time. If you disagree, you may lodge a complaint with the CNIL (cnil.fr, 3 place de Fontenoy, 75007 Paris, France).
Cookies
The site uses only technical cookies (session, security, remembering your chosen language) and local storage for light or dark mode. No advertising tracker or third-party audience measurement tool is installed.
Last updated: November 14, 2026.