Terms of use

These terms govern the use of the reviews-tools.com website, published by IT IMMERSION TOTALE (see the legal notice). By posting a review or creating a company space, you accept them. Last updated: November 14, 2026.

1. Purpose of the service

reviews-tools lets internet users post reviews about companies, and lets companies collect these reviews, answer them publicly and display them on their website. The publisher is not a party to the relationship between the author of a review and the company.

2. Posting a review

• Posting a review is free and gives no right to any reward.
• The review must concern a real experience lived personally by its author, whose date is stated.
• The author certifies that they received no reward (money, gift, discount, service) for the review, that they are neither an employee, a manager nor a competitor of the company, and that they have not already posted a review about the same experience.
• Prohibited: insulting, discriminatory or defamatory remarks, personal data of third parties, advertising, off-topic content and any content contrary to the law.
• The author remains the owner of the review. They grant the publisher, free of charge and for the retention period stated in the privacy policy, the non-exclusive right to display it, keep it, translate it on request and reproduce it in companies’ widgets.
• The author may ask at any time for the review to be edited or withdrawn by writing to contact@reviews-tools.com. An edited review is examined again before publication.

3. Company space

• The company space is reserved for professionals. The free plan includes 25 invitations per month; other plans and their prices are shown in the company space. Online payment is not open at the date of these terms.
• The company undertakes to invite all its customers of the period, without sorting, filtering or delaying them according to their presumed or known satisfaction (for example after an internal survey).
• It is forbidden to buy, order or write reviews, to have them written by employees, relatives or partners, to offer a reward in exchange for a review, and to pressure an author to edit or withdraw their review.
• The company only invites customers whose e-mail address it may lawfully use for this purpose, and remains responsible for the list it submits.
• The company cannot edit, delete or hide a review, and no paid plan gives that power. It may answer reviews publicly and report a review it considers illegal or not genuine.
• The widget must display reviews and the rating as supplied, without altering or selecting them.
• In case of breach, the publisher may, giving reasons and except in urgent cases after a warning, withdraw reviews, suspend or delete the company’s space and inform the authorities. The company may challenge the decision under article 5.

4. Checks and moderation

Each review is checked before publication according to the rules described on the page How we verify and moderate reviews (deadline, proof, grounds for rejection, ranking). The publisher may refuse, suspend or withdraw a review that does not comply with these terms. A compliant review is published whatever its rating.

5. Reporting, reasons for decisions and appeals

• Any visitor may report a review from the company page, or by e-mail to the contact address. The review stays displayed during the examination, unless it is manifestly illegal.
• Any decision to reject, suspend or withdraw is reasoned: the author concerned receives the facts relied on, the rule applied (law or these terms), whether any automated processing was involved and the means of appeal.
• Internal appeal: for six months from the decision, the author or company concerned may challenge it in writing at contact@reviews-tools.com. A new examination is carried out by a person who did not take the initial decision, and the answer is reasoned.
• External appeal: the author or company may refer the matter to a certified out-of-court dispute settlement body [TO BE COMPLETED: body, or note of its absence to date] or to the courts, and the consumer to a consumer mediator (see the legal notice).

6. Liability

The publisher acts as host of the reviews within the meaning of article 6 of the French Law of 21 June 2004 and Regulation (EU) 2022/2065: it promptly removes any manifestly illegal content it becomes aware of. A review expresses the opinion of its author alone. The publisher guarantees neither uninterrupted service nor the accuracy of reviews, while carrying out the checks described in article 4.

7. Intellectual property

The reviews-tools brand, the site, its texts, its code and its illustrations belong to the publisher. The company has a personal, non-exclusive right to use the widget and tools for the duration of its space.

8. Personal data

Data is processed as described in the privacy policy.

9. Changes to these terms

These terms may change. Registered companies are informed by e-mail at least fifteen days before a change that affects them takes effect. The version in force is the one displayed on this page.

10. Governing law and disputes

These terms are governed by French law. In case of dispute, the parties first seek an amicable solution; consumers may use the mediator named in the legal notice. Failing that, the dispute falls to the competent courts; between professionals, to the court of [TO BE COMPLETED: competent court].